Refund Policy

Terms & Conditions, Cancellation and Refund Policies for The MasterMinds as of January 1st 2007, revised May 1st, 2012

When you enrol for our trainings, you get available coaching support from a coach/trainer (even if you do not use it). The refund policy is based on that support as well as the training materials you received or got access to when you enrolled (if any).
 
The non-refundable cancellation fee may only be applied to a future training with The MasterMinds for two (2) years from the date of the enrollment agreement. You can choose to extend this by paying the current rollover fee.
 
If you decide not to attend the training you have initially enrolled into, as long as we are informed two (2) months before the commencement of the training, then a refund of everything except a 30% deposit (on the full price) will be given. If you had access to online material related to the training, the current cost of online material will be deducted.
 
If you have placed an amount toward a training you have enrolled into, and that amount is less than or is the same amount as the deposit, then no refund will be given, regardless of when your cancellation is lodged.
 
You may have entered into a payment plan and/or received a discount. You must keep the payments current. Failure to do so will result in you being required to pay the full price for the training.
 
If you cancel your enrolment within two (2) months of the start of the training that you have initially enrolled into, then no refund will be given, and your complete payment will be brought forward to the next training of your choice (within maximum 2 years or less from the date of the first payment (known as deposit)). You may also decide to purchase product or services up to the value of the amount paid, less the amount of the deposit.
 
If you decide, during the live training, that the training is not for you, as long as you let us know personally before the end of the 1st day of the training, we will refund the entire tuition fee, less the deposit. If you had access to online material related to the training, the current cost of online material will be deducted. The refund of the tuition fee will only be made after you return the manual and any other training material given by us at the beginning of the training. Any claims made after that date or after the completion of the event are not valid.
 
If you don’t show up at the training or abandon the training at any point during the training, no refund is due. The cancellation fee is in this case 100% of the amount paid. If you fail to attend a specific training without notifying us then there will be no refund due to you, although at the discretion of The MasterMinds you may be able to select another training if it is within the 2 year period as specified above.

If you are found unfit to participate in this training (or disruptive) by a representative and/or staff member of The MasterMinds, you will be required to leave the training immediately. No questions or discussions will be entered into, and The MasterMinds representatives and/or staff will be the sole judge. No refunds will be given. All training material including manuals are to be handed back to us on the spot.
 
The program will be re-scheduled if typhoon signal no.8 or black rainstorm signal is hoisted 2 hours before it begins. Trainings dates or locations may be changed. In this case, no refund will be due. The credit may be transferred to another training or used to purchase products or services. In the case of a national emergency, an Act of God, terrorism or a natural disaster, trainings dates or locations may be changed. In this case, no refund will be due. The credit may be transferred to another training or used to purchase product or services.

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